REIGN BEYOND BORDERS SHIPPING POLICY

Last updated: October 2026

Thank you for shopping with Reign Beyond Borders.

Every item is made to order, meaning it is produced especially for you after you place your order. Please read the information below before completing your purchase.

MADE-TO-ORDER PRODUCTION & DELIVERY

Our estimated production and delivery timeframe is 7–14 business days from the date your order is placed.

This timeframe includes making your item, preparing it for dispatch and delivery to your address.

Business days are Monday to Friday, excluding bank holidays.

During new collection launches, promotional periods or particularly busy periods, orders may take longer. If we become aware of a significant delay affecting your order, we will contact you using the details provided at checkout.

Once your order has been dispatched, you will receive a dispatch confirmation.

DELIVERY DESTINATIONS

Available delivery destinations depend on the products in your order and will be shown at checkout.

Some products may only be available for delivery to specific countries. Please check the relevant product page and checkout information before ordering.

DELIVERY ESTIMATES

Please allow 7–14 business days for your order to arrive, unless a different timeframe is clearly stated on the product page or at checkout.

Delivery estimates are not guaranteed unless the selected delivery service specifically states otherwise. Production delays, bank holidays and courier disruptions may occasionally affect delivery times.

Any delivery timeframe expressly agreed when you place your order will take precedence over general estimates in this policy.

SHIPPING COSTS

Shipping charges are calculated and displayed at checkout before payment is completed.

The amount charged will depend on the delivery destination and the delivery options available for your order.

You will always be able to see the applicable shipping charge before completing your purchase.

TRACKING

Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.

Please allow some time after receiving your dispatch confirmation for tracking information to update within the courier’s system.

PLEASE CHECK YOUR DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your address carefully before completing checkout.

If you notice an error after placing your order, contact Reign Beyond Borders Customer Support as soon as possible.

We will try to amend the address where possible. However, as items are made to order and fulfilment may begin shortly after purchase, we cannot guarantee that changes can be made.

Delivery issues caused by incorrect or incomplete address information supplied by the customer may result in additional redelivery costs. This does not affect your statutory rights.

MISSED OR FAILED DELIVERIES

If delivery cannot be completed, the courier may attempt redelivery, leave instructions for collection or return the parcel to the sender.

Please follow any instructions or tracking updates provided by the courier.

If your parcel is returned because it was not collected or delivery could not be completed, contact us to discuss the next steps.

Additional postage charges may apply where a parcel needs to be sent again for reasons attributable to the customer.

LOST OR DELAYED ORDERS

If your order has not arrived within the estimated 7–14 business day timeframe, or your tracking information appears to have stopped updating, please contact Reign Beyond Borders Customer Support with your order number.

We will investigate with our fulfilment provider or the relevant courier where appropriate.

A delay does not necessarily mean that your parcel has been lost. We will help establish its status and work with you to resolve the issue.

Your statutory rights remain unaffected.

DAMAGED OR INCORRECT ITEMS

If your parcel or item arrives damaged, or you receive an incorrect item, please contact us as soon as possible.

Where possible, please provide:

• Your order number

• Photographs of the packaging

• Photographs clearly showing the damage or incorrect item

These details help us investigate and resolve the issue. They do not limit your statutory rights.

PRODUCT AVAILABILITY & LIMITED DROPS

Although our items are made to order, availability may depend on stock of the underlying garments, materials and production capacity.

Some collections or designs may only be available for a limited period or in limited quantities.

Adding an item to your basket does not reserve it.

If we are unable to fulfil an item after you have placed your order, we will contact you and arrange an appropriate refund.

PRE-ORDERS

Where an item is sold as a pre-order, this will be clearly stated on the product listing alongside an estimated production or delivery timeframe.

The timeframe shown for a pre-order takes precedence over our usual 7–14 business day estimate.

If your order contains both standard made-to-order items and pre-order products, please check the relevant product pages for dispatch arrangements.

If a significant delay occurs, we will contact you to explain the available options.

INTERNATIONAL SHIPPING

Where international delivery is available, eligible destinations and shipping charges will be displayed at checkout.

Availability may vary between products because items can be produced and dispatched from different fulfilment locations.

Any delivery estimate specific to your destination will be shown on the product page or at checkout.

RETURNS

Returns are covered by our separate Refund & Returns Policy.

For change-of-mind returns, customers are responsible for return postage costs as explained in that policy.

Please contact us for return instructions before sending an item back. The dispatch address may differ from the correct returns address.

This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

CONTACT US

If you have any questions about your delivery, please contact Reign Beyond Borders Customer Support using the contact details on our website.

Include your order number where possible so we can locate your order and help you promptly.

YOUR STATUTORY RIGHTS

Nothing in this Shipping Policy limits or excludes your rights under applicable consumer law.

Reign Beyond Borders may update this Shipping Policy from time to time. The version applicable when you place your order will apply to that order.